Shipping policy

At Vyzro, we are committed to delivering your orders efficiently, safely, and transparently. Please review our shipping policy below to understand how your order is processed, shipped, and delivered.

1. Shipping Destinations & Eligibility
We currently ship to physical addresses throughout the 50 United States. P.O. Boxes, APO, FPO and DPO addresses may be subject to carrier limitations.

2. Order Cut-Off, Processing & Handling Time
All orders are processed and prepared at our warehouse before being handed over to our shipping carriers.

  • Order Cut-Off Time: 5:00 PM (CST - Central Standard Time).
  • Orders placed before 5:00 PM CST (Monday – Friday) will begin processing on the same business day.
  • Orders placed after 5:00 PM CST or on weekends/public holidays will begin processing on the following business day.
  • Handling Time: 1 – 2 Business Days (Monday – Friday).

3. Transit Time & Total Estimated Delivery Time
Once your package is processed and picked up by our shipping carrier, transit times are as follows:

  • Transit Time: 4 – 6 Business Days (Monday – Friday).
  • Total Estimated Delivery Time: 5 – 8 Business Days (Handling Time + Transit Time).

Note: Deliveries are made Monday through Friday (excluding official public holidays).

4. Shipping Rates & Cost (Free Shipping)

Standard Shipping: We are proud to offer 100% Free Shipping on all orders within the United States. There are no hidden fees, delivery charges, or extra costs added at checkout. No minimum purchase is required.

5. Order Tracking & Confirmation

  • Confirmation Email: Immediately after placing an order, you will receive an order confirmation email containing your order details.
  • Shipment Tracking: As soon as your order leaves our facility, you will receive a shipping confirmation email containing a tracking number and a link to trace your package in real-time.
  • Tracking Updates: Please allow 24 to 48 hours for the tracking information to display updates on the carrier's portal.

6. Incorrect Address & Delivery Issues

  • Address Accuracy: Customers are responsible for verifying that the shipping address provided at checkout is accurate and complete. Vyzro is not responsible for packages that are delayed, lost, or misrouted due to incorrect address information provided by the customer.
  • Address Changes: If you notice an error in your shipping address, please contact us immediately at inquiries@vyzro.shop within 2 hours of placing your order. Once an order has entered handling/shipping, we cannot modify the shipping address.

7. Lost, Stolen, or Damaged Packages

  • Damaged Items: If your package arrives damaged during transit, please take photographs of the damage and contact us within 48 hours of delivery at inquiries@vyzro.shop. We will arrange a replacement or issue a full refund in accordance with our Return and Refund Policy.
  • Lost or Missing Packages: If your tracking status shows "Delivered" but you have not received your package, please check around your property, with family members, or with neighbors first. If the package remains missing, contact our support team immediately so we can initiate a formal trace with the carrier.

Customer Support

For any questions or assistance, reach out to us:

Address: 1808 Ogden Ave, Lisle, IL 60532, United States

Email: inquiries@vyzro.shop

Phone: +1 (346) 658-5808