Refund policy
1. 30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and unwashed.
- All original tags must remain attached.
- Products must be returned in their original packaging.
- Proof of purchase (order number or receipt) is required.
Items that do not meet these conditions may not be eligible for a return.
2. How to Start a Return
To initiate a return, please contact our support team at inquiries@vyzro.shop
Once your return request is approved, we will send you:
- Return instructions.
- A return shipping label (if applicable).
Please Note: Returns sent without prior approval will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item.
- A defective product.
- The wrong item or incorrect size.
Please contact us within 48 hours of delivery at inquiries@vyzro.shop with clear photos of the issue. We will review your request and provide an appropriate solution as quickly as possible.
4. Restocking Fees
Vyzro Shop does not charge any restocking fees.
You will not be charged any restocking fee for returning an eligible item.
5. Refunds
Once we receive and inspect your returned item, we will notify you of your refund status.
If approved:
- Refunds will be issued to your original payment method.
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Processing time: 7 business days.
Please note that your bank or payment provider may require additional time to post the refund to your account.
6. Exchanges
We accept exchanges for items that are defective, damaged, or if you need a different variant (subject to stock availability). If you need to exchange an item for the same or a different product, please contact us first at inquiries@vyzro.shop.
Customer Support
For any questions or assistance, reach out to us:
Address: 1808 Ogden Ave, Lisle, IL 60532, United States
Email: inquiries@vyzro.shop
Phone: +1 (346) 658-5808